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Shipping Policy

Shipping Policy



We aim to ship orders within 2-4 working days. Any orders received Friday will be shipped on Monday or Tuesday. (Holidays are not included and this period may vary during the sale and holiday periods.)

Personalised Products are not included in this period. These items are made to order and require 10-25 working days + shipping time. This period may vary during the sale and holiday periods.

Thank you.
The delivery times stated above are average times. There may be delays in international deliveries due to customs procedures. This situation is beyond our control and responsibility.

It is your responsibility to follow up on shipped orders.

Bloom Mart cannot be held responsible for delays once an item has been dispatched.

Please contact the delivery company in any delay. Please note that in such cases, you can get the most accurate information from the delivery company.

INFORMATION FOR INTERNATIONAL CUSTOMERS
Customs clearance may delay the shipping process; this is totally out of our control, Bloom Mart cannot be held responsible for these delays.

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these fees may be, if applicable at all. We recommend contacting your country's customs office for an estimated charge & rates on packages coming from overseas.

Canadian/Ukrainian customers please take into consideration that Canadian/Ukraine orders take longer to arrive. This is totally out of our hands and due to strict customs clearance. Also, tracked service does not update once handed over to Canada Post/Ukraine Post; it will update again once delivered.

Royal Mail is our domestic carrier who passes it onto other carriers for international orders.

(IMPORTANT for International Customers)
Customs Duties and Address Accuracy
It is the customer's responsibility to pay any applicable customs duties and provide accurate address information for their order.

At Bloom Mart, we offer a free delivery , depending on the size and weight of the package. In cases where the customer provides an incorrect address, fails to pay customs duties, or decides to cancel the order, we are unable to refund the full shipping cost paid to the courier service.

In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.

By shopping with Bloom Mart, you agree to these terms and conditions.