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Return and Refund Policy

Return and Refund Policy



RETURN

You can return your item within 14 days of receiving the item you wish to return. Please send us an contact us to include your order number at for more information on how to process a return.

Please return item(s) in a saleable, unworn, and undamaged condition in its original packaging within 14 days of receipt. Please do not send items outside of this time-frame or they will be refused.

Unfortunately, we do not offer a free return label. The delivery fee for items sent for return is the responsibility of the customer.

Your delivery costs cannot be refunded. Refunds will be for the same amount as the order paid.

Please note, personalised orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable with these items.
Earrings and pierced items cannot be returned due to hygiene reasons.

Sale items are final, and we cannot refund these.

If you have damaged your items or they show signs of wear, we cannot accept a return—they must be in a resalable condition.

We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners. If your order is returned to us, you will be refunded for the item total. Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.

EXCHANGE

You can exchange your item within 14 days of receiving the item you wish to exchange. Please send us an to include your order number at contact us for more information on how to process an exchange.

Please send item(s) in a saleable, unworn, and undamaged condition in its original packaging within 14 days of receipt.

Unfortunately, we do not offer a free exchange label. The delivery fee for items sent for exchange is the responsibility of the customer. However, we will send out the new item for free via Royal Mail.

Please note, personalised orders are non-returnable. Customized products are made specifically for you and therefore refunds, exchanges, or cancellations are not applicable with these items.
Earrings and pierced items cannot be exchanged due to hygiene reasons.

Sale items are final, and we cannot exchange these.

If you have damaged your items or they show signs of wear, we cannot accept an exchange—they must be in a resalable condition.

FAULTY GOODS

All of our products are carefully checked before they are lovingly packaged.

If for any reason your item is faulty or has been damaged in transit, please get in touch immediately via contact us . Attaching an image of the item in the email will speed up the process. Please do this within 24 hours of receiving your item.

If it has been 24 hours since the delivery date, we cannot assist, and the products are considered as "misuse by the buyer."

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us .

UNDELIVERED PARCELS

If you are not at home
If the courier could not find a safe place to leave the parcel
If you have not paid the customs tax (for international orders only)
the parcel is returned to us.

When the parcel is returned to us, we will issue a refund for the items.

Delivery charges are not refundable.

If you still want the items, you need to create a new order.

(IMPORTANT for International Customers)

Customs Duties and Address Accuracy

It is the customer's responsibility to pay any applicable customs duties and provide accurate address information for their order.

At Bloom Mart, we offer a free delivery . In cases where the customer provides an incorrect address, fails to pay customs duties, or decides to cancel the order, we are unable to refund the full shipping cost paid to the courier service.

In such instances, the shipping fee will be deducted from the total order amount, and the remaining balance will be refunded to the customer. Please note that the refund process can only be initiated once the returned package is received by us.

By purchasing a product with BLOOM MART, you agree to all terms and conditions stated.